FAQ
Yes. We proudly ship worldwide! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! Check out our tracking page here.
You will receive an email confirmation containing the order number and details of your purchase.
United States: 3-4 business days estimated delivery.
All other countries: 7-21 business days estimated delivery (dependent on the type of delivery service chosen at checkout)
USPS is our primary method of delivery service. We follow their service alerts page, which can be found here. They frequently update on destinations where delivery service is suspended to the COVID-19 pandemic and other unrelated service disruptions.
Tracking numbers are sent by email after a short processing period which can be tracked here.
Please note, we require 1-2 business days to process orders if shipped directly from us. Packages that are shipped by our supplier's warehouse may take an additional 4 business days. The product page on our website highlights if that product will be shipped from us or from our supplier's warehouse. We strive to ship all items on-time, however, in rare cases, it can take longer.
Once your order has been shipped, you'll receive a tracking number via email. Note, it can take up to 3 days for shipping activity to update.
Have your tracking number handy? You can track your order's status here.
Of course. We have a 30-day return policy. More details on this here.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us immediately.
We accept all major credit cards, PayPal, Apple, Google, Facebook Pay and more.
Yes, absolutely. We leverage the Shopify payment platform which is PCI compliant. This means the platform has already adhered to the highest standards of server compliance, at the same time, the highest standards in the world on payment processing.
Our website uses SSL (Secure Socket Layer), the highest encryption throughout your shopping experience.
Discount and coupons codes apply to in-stock items only.
They do not apply to gift card purchases, shipping charges or other fees.
Only one discount or coupon code can be applied per order.
Brand Exclusion
Some manufacturers and suppliers have policies that don't allow us to use discount or coupons codes on their brand.
We love to donate to non profit organizations, especially during the holidays! If you follow us on our social media page on Instagram, Facebook and TikTok @jedbabyshop, we also do giveaways.
Some packages may be subject to import duties depending on the country of receipt. For example, Canada has VAT and custom fees. More details here for Canada. For other counties, please check your country's rules and rates.
Please note, due to the new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.
International customers are responsible for any VAT or Custom fees required by their country.
In the checkout page, go to Payment option. Click on the drop down menu and choose the option to pay in installments. This program is with Shopfiy who partners up with Affirm.
We offer free shipping within the U.S. on orders over $50. Over $200 for international. On rare occasions during a promotion, we offer free shipping within the U.S. with no minimums.